Transform IT Operations with Certero automation & optimization
We think [and do]
- ITOM
differently
- ITOM
Certero – IT Operations Management (ITOM)
Reduce operational costs, limit security risks and streamline the end-user experience with integrated ITOM solutions
From empowering users to help themselves with Self-Service, to supporting green IT with automated PC Power Management and extending your visibility and control to Mobile devices; Certero’s integrated ITOM solutions take eliminating enterprise inefficiency even further.
Self-Service App Store
Certero App-Centre
Certero App-Centre enables users to efficiently browse, request and receive the applications they need in minutes – without impacting IT support.
- Reduce user frustration
- Support productivity 24/7
- Prevent shadow IT risk
- Reduce support calls
- Control software catalogues
- Support software policy & security
Organizations that aren’t responsive to user demands are at a higher risk of shadow IT. Certero App-Centre provides an easy way for users to simply browse, request and receive the applications they need in minutes, without turning to unknown sources.
Manage software catalogues
Present users with approved software titles, versions and editions, to prevent software sprawl, security risks or shadow IT.
Simple user experience
Give users a familiar, intuitive portal to browse or search for the software they need by name or by function.
Streamline approval processes
Decide whether requests require approval. Automatically inform stakeholders or enable ‘auto-approval’ for specific apps or users.
Fully customizable
Add your own look and branding to make your app store feel intuitive and a trusted part of your organization.
Manage software catalogues
Present users with approved software titles, versions and editions, to prevent software sprawl, security risks or shadow IT.
Simple user experience
Give users a familiar, intuitive portal to browse or search for the software they need by name or by function.
Streamline approval processes
Decide whether requests require approval. Automatically inform stakeholders or enable ‘auto-approval’ for specific apps or users.
Fully customizable
Add your own look and branding to make your app store feel intuitive and a trusted part of your organization.
Automate requests for Win & Mac
Not just limited to software. You can put anything within the request portal, such as hardware, training or SaaS tools.
Deployment with Certero or SCCM
Requested apps can be deployed directly and efficiently within Certero, or via SCCM if preferred.
Powerful and Dynamic Reporting
Understand what software users want, how responsive you are to requests, approvals, installations and purchases.
Integrate with any ITSM or SAM tool
Ensure software requests and delivery remain fully auditable, with simple integration with any ITSM tool.
“On average
password reset requests make up to
10–30% of all help desk calls,
with each request costing from $50-$140
in labor costs.”
Self-Service Password Reset
Passworks
An intuitive, self-service password reset solution for Windows & Mac that simplifies IT operations management to reduce service desk calls by 30%.
- Reduce user frustration
- Support productivity 24/7
- Reduce support calls
- Reduce costs
Reset Passwords from login
SMARTLINK is an alternative way for users to launch the multiple-choice password reset wizard from the login screen for Windows or Mac.
Security baked-in
Define the complexity of your password reset policy. User responses are stored in the database using FIPS-compliant SHA 256 encryption.
Customization
Easily customize the look and feel of Passworks to make it an intuitive part of your user’s experience. Tailor automated communications and notifications.
Auditing & ITSM integration
Capture computer name and IP address for all password reset attempts and easily integrate with any ITSM tool.
Reset Passwords from login
SMARTLINK is an alternative way for users to launch the multiple-choice password reset wizard from the login screen for Windows or Mac.
Security baked-in
Define the complexity of your password reset policy. User responses are stored in the database using FIPS-compliant SHA 256 encryption.
Customization
Easily customize the look and feel of Passworks to make it an intuitive part of your user’s experience. Tailor automated communications and notifications.
Auditing & ITSM integration
Capture computer name and IP address for all password reset attempts and easily integrate with any ITSM tool.
Full Management And Security For Your Mobile Workforce
Certero for Mobile
Extend control past standard Mobile Device Management (MDM) to deliver full management and security for your mobile workforce, from physical devices to the applications that run on them.
- Centralize visibility of iOS and Android devices
- Reduce management overheads
- Manage mobile usage
- Provision mobile applications
- Secure devices and data
- Support BYOD
Mobile device inventory
All enrolled devices present a comprehensive inventory, providing full visibility of all the mobile devices assigned to users.
Easy and Flexible Device Enrollment
Simplifies the enrollment process, providing a fast and intuitive solution that requires very little user intervention.
Device Configuration and Admin
Support easy application of device configurations. Create definitions for customized device settings and features.
Powerful Security Features
Set the security features you want for your mobile devices. Remotely lock, wipe, locate and geo-fence devices to specified locations.
Mobile device inventory
All enrolled devices present a comprehensive inventory, providing full visibility of all the mobile devices assigned to users.
Easy and Flexible Device Enrollment
Simplifies the enrollment process, providing a fast and intuitive solution that requires very little user intervention.
Device Configuration and Admin
Support easy application of device configurations. Create definitions for customized device settings and features.
Powerful Security Features
Set the security features you want for your mobile devices. Remotely lock, wipe, locate and geo-fence devices to specified locations.
Support Corp and Public App Stores
Application management provides a simple and easy-to-use mechanism to publish applications to users.
Support for Apple VPP
Distribute paid apps on iOS using the Apple Volume Purchasing Program (VPP). Gain full visibility of VPP licenses and their utilization.
Support Android for Enterprise
Easily separate business applications and support employees as they use the same Android device for both personal and work.
Enterprise BYOD
Configure devices based on ownership and separate data, supporting both corporate owned and personal devices (BYOD).
PC Power Management
PowerStudio
Save money on electricity bills and reduce your carbon footprint by intelligently powering down computers when they are not in use.
- Reduce energy bills
- Reduce Carbon Footprint
- Non-disruptive to users
- Supports patching processes
- Typical return on investment in under 12 months
PowerStudio is an out-of-the-box, enterprise-level, PC Power Management software solution. By visualizing where energy is used and wasted, PowerStudio enables intelligent power-saving policies to be maintained, so you can maximize energy savings long-term with minimal management overhead.
Safe, practical power saving policies
Not all users work the same patterns. Identify where genuine energy wastage is occurring on PCs that aren’t required to be on. Create as many policy groups as needed and identify critical systems that should remain outside of power management.
Flexible options
Set ‘schemes’ within policy groups, to define what actions should be taken for groups of systems within their scenario. For example, dropping into hibernation mode after 60 minutes of no activity. No system should ever power down when in use, even if out of hours.
Easy policy assignment
Power-saving policies can be applied to machines in several ways, including by Active Directory and Organizational Units. Policies can be automatically applied as devices move from one group to another.
Safe, practical power saving policies
Not all users work the same patterns. Identify where genuine energy wastage is occurring on PCs that aren’t required to be on. Create as many policy groups as needed and identify critical systems that should remain outside of power management.
Flexible options
Set ‘schemes’ within policy groups, to define what actions should be taken for groups of systems within their scenario. For example, dropping into hibernation mode after 60 minutes of no activity. No system should ever power down when in use, even if out of hours.
Easy policy assignment
Power-saving policies can be applied to machines in several ways, including by Active Directory and Organizational Units. Policies can be automatically applied as devices move from one group to another.
Efficient, client-based technology
A lightweight client provides all control needed and is deployed directly by Certero with no 3rd party dependencies. The client also collects usage data and manages documents saved during power saving operations.
Management reports & dashboards
Visualize how energy is consumed by systems both in use and as wastage. Apply costs to varying energy rates and report on the time, duration, kWh and cost of energy used, saved, wasted the resulting Carbon footprint.
Balance support and security, long term
wake systems as well as power them down. Use the client to wake systems on a schedule to receive patches, or as needed to receive essential updates and then reboot automatically, ready for users.
What our happy customers say
- 170+ Ratings on Gartner® 99 positive%
Gartner® Peer Insights™ 'Customers' Choice' for SAM tools in 2024
Gartner Peer Insights Customers’ Choice distinctions recognize vendors and products that are highly rated by their customers.
Read More →
- 170+ Ratings on Gartner® 99 positive%
Gartner® Peer Insights™ 'Customers' Choice' for SAM tools in 2024
Gartner Peer Insights Customers’ Choice distinctions recognize vendors and products that are highly rated by their customers.
Read More →
What Is Gartner® Peer Insights™ and Why Does It Matter?
Gartner® Peer Insights™ is a platform where verified customers rate and review IT products, that they use.
Achieving Customers’ Choice means being voted as the top solution by the people who use it.
We tried and bought this solution because it's very easy to implement and it's simple to understand from the users perspective.
Managing Business Passwords Effortlessly With Passworks
With Passworks, we have an easy time storing business passwords and retrieving them whenever need be. In addition, accessing applications and files is easy as the software allows auto-filling passwords securely.
Decent Password's Management Solution
Easy to use, safe and able to SSO for different users login. Can be cloud or On-Prem, depending on your needs.